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The Refund Policy confirms that refunds are provided (as appropriate) within an acceptable time frame.

For all students, a full refund of enrolment fees will be made to the payer if training is cancelled by CSTC for any reason.

All monies paid to CSTC will be identified separately and will be held by a recognised banking institution until such time as they are due to CSTC.


User Choice Students
For students undertaking tuition and student support services under User Choice arrangements, a full refund will be provided to the payer for any units of competency that have not yet commenced at the time of the cancellation.

For students who withdraw from a unit of competency once tuition and student support services have commenced, a proportionate refund of the fees paid will be provided to the payer.

Other Students
For students who withdraw from a training course/assessment that has already commenced due to ill health or bereavement, the payer will receive a full refund of course fees paid, less any administration and material fees that are relevant. A medical or death certificate must be provided.

For students who withdraw from a training course/assessment for reasons other than ill health or bereavement, with less than seven (7) business days notice prior to the commencement of the training/assessment, no payment will be refunded.

Requests for individual transfer of fees will be accepted up to seven (7) business days prior to the commencement of training/assessment. Transfers within the same training course/assessment will only be accommodated within 90 days from the commencement of the original enrolment, after which all fees paid will be forfeited.

Should an employer wish to transfer the enrolment of one employee to another for a training course/assessment, a written request on company letterhead, with details of both employees and the relevant course/assessment, will be required. If this written request is not received the enrolment will not be transferred.

All requests for changes to enrolments that include cancellation and transfer must be submitted in writing, either by email to brisbane@cstc.org.au by facsimile 07 3373 8899 or by post to PO Box 51, Moorooka, QLD 4105